Last updated: 24 November 2025

Motel Coach (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how Motel Coach collects, stores, uses and discloses your personal information, including how we use cookies and tracking technologies for analytics and remarketing.

1. Information We Collect

Motel Coach may collect personal information such as:

Name, email, phone number, business or motel details
Payment and billing information (processed securely by third-party providers)
Website analytics data (IP address, device type, pages viewed, referral source, behaviour)
Marketing and advertising data via cookies, pixels, tracking IDs and similar tools
Course access information, login activity and interactions within our training systems
Any information voluntarily provided through forms, surveys or support requests

2. How We Collect Information

Motel Coach may collect information through:

Forms on our website or LMS
Purchases and checkout pages
Email sign-ups and downloadable content
Cookies and tracking technologies
Google Analytics, Google Tag Manager, Meta Pixel and similar tools
Course enrolment systems and user accounts
Direct communication with us by email or phone

3. How We Use Personal Information

Motel Coach uses your personal information to:

Provide online training, consultancy, tools and digital downloads
Deliver course access, account creation and progress tracking
Process payments securely
Communicate updates, resources and relevant training information
Improve our website, sales content and user experience
Analyse user behaviour and advertising performance
Run remarketing and personalised advertising campaigns across Google, Facebook, Instagram and YouTube

4. Advertising & Remarketing Compliance (Google, Meta, YouTube, Instagram)

Motel Coach uses cookies, pixels, device identifiers and similar tracking technologies to deliver personalised advertising and measure marketing performance.

This includes:

Google Ads Remarketing
Google Analytics Advertising Features
Google Tag Manager
YouTube Remarketing
Meta Pixel (Facebook & Instagram)
Additional digital advertising platforms when required

These tools help Motel Coach:

Build remarketing audiences
Display personalised ads to previous website visitors
Measure campaign performance
Improve relevance of advertising across the internet

Google Advertising Features

Motel Coach uses:

Google Ads Remarketing
Google Display Network Impression Reporting
Google Analytics Demographics & Interests Reporting
Google Signals (where enabled)

Google may use cookies and identifiers to:

Show Motel Coach ads based on past interactions
Measure advertising performance and engagement
Build anonymised interest segments

You may opt out of Google personalised advertising here:
https://www.google.com/settings/ads

Facebook & Instagram (Meta) Advertising

Motel Coach uses the Meta Pixel to:

Measure the effectiveness of Facebook/Instagram ads
Track user actions on our website
Build Custom Audiences and Lookalike Audiences
Retarget users with relevant ads

Meta’s data policies apply when interacting with these platforms.
You can adjust your ad preferences here:
https://www.facebook.com/ads/preferences

YouTube Remarketing

Motel Coach uses YouTube remarketing tools to:

Display personalised ads
Build custom remarketing lists
Track behaviour for ad performance

Settings can be controlled via your Google account.

Users may manage or disable cookies via their browser.
Additional opt-out tools:

Network Advertising Initiative: https://optout.networkadvertising.org
Digital Advertising Alliance: https://optout.aboutads.info
Google Ads Opt-Out: https://www.google.com/settings/ads
Meta Ad Preferences: https://www.facebook.com/ads/preferences

Disabling cookies may impact the functionality of Motel Coach courses or tools.

5. Disclosure of Personal Information

Motel Coach may share information with trusted third-party service providers, including:

Payment processors
LMS and course hosting platforms
Email marketing providers
Analytics and advertising platforms
Cloud hosting and storage providers
Professional service providers (legal, accounting)

Motel Coach does not sell personal information.

6. Data Security

Motel Coach takes reasonable steps to safeguard personal information through:

Secure server environments
Encryption where appropriate
Limited access permissions
Regular monitoring of security practices

Some third-party providers may store data overseas.

7. Access, Correction & Deletion

You may request:

Access to the personal information Motel Coach holds
Corrections to inaccurate information
Deletion of your personal data, where legally permitted

8. Unsubscribe & Marketing Choices

You may unsubscribe from Motel Coach marketing emails at any time via the link in our emails.
You may also opt out of personalised advertising and cookies as described above.

9. Changes to This Policy

Motel Coach may update this Privacy Policy periodically.
The most recent version will always be displayed here on our website.

10. Contact Us

For any privacy questions or concerns, please contact:

Motel Coach
Website: motelcoach.com.au
Email: contact@motelcoach.com.au

Privacy Policy