Practitioner-Led System Training
GuestPoint PMS Course
Structured system training for independent motel operators using GuestPoint PMS.
This course provides practical GuestPoint training aligned with real motel operations — not generic software tutorials.
Why GuestPoint Training Matters
GuestPoint controls reservations, room allocation, payments, debtors, housekeeping workflow, daily reconciliation, and reporting.
Errors inside the PMS affect revenue, reporting, and guest experience. This course ensures you operate GuestPoint with confidence and control.
Motel Coach is a recommended consultant and trainer by GuestPoint.
As featured in Accom News
"How to Win your First 21 Days as a Motel Manager"
GuestPoint PMS Curriculum
System Foundations
GuestPoint System Overview & Navigation, understanding the PMS environment, and access setup with the right permissions.
- System architecture and operational logic
- User access, roles, and permissions
Reservation Management
Creating and managing reservations, modifying and moving bookings, and running accurate guest check-out.
- Corporate account reservations
- Travel agent profiles & linked bookings
Operational Workflows
- Group bookings setup and management
- Posting payments and room charges
- Housekeeping coordination and room status control
- Debtor account setup and management
Reporting & Daily Operations
- Interpreting and using GuestPoint reports
- Managing daily motel operations in GuestPoint
- End-of-day reconciliation and error prevention
Choose How You Want to Learn
Self-Guided
$89
- Course duration: 7–21 days
- No certificate
- Self-guided access to the full GuestPoint PMS content.
- Includes a Motel Management folder with real-world templates and checklists.
Self-Guided + Testing
$189
- Course duration: 7–21 days
- Certificate included
- Structured assessments to validate your competency.
- Includes a Motel Management folder with real-world templates and checklists.
Max 3 Per Group
$675
- Course duration: 7–21 days
- Instructor Led Course
- Two full days of intensive coaching with guided implementation support.
- Includes the full Motel Management folder of templates and real documents.
Meet your Instructor
Benjamin Douglas is the Lead Instructor at Motel Coach and author of The Essential Guide to Motel Management.
His background spans operational and commercial leadership across independent motel and hotel groups, progressing from frontline roles through to executive management overseeing 16+ motels, 10 restaurants, and more than 200 staff.
With experience across regional Australia, Brisbane, and London, Benjamin specialises in motel profit optimisation, OTA strategy, and practical implementation for independent operators.